Guy at BWI Airport calling BT Shuttle Driver Travelling the world from IAD

All are welcome at BT Shuttle

Lady at Baltimore Seaport going on a cruise Dulles International Airport (IAD)
We deliver the most dependable and courteous Private Airport Shuttle service in the area and our rates are simply unbeatable.
BT Shuttle van
Frequently Asked Questions
What is your service area?
     We are licensed to operate in all of Maryland (including BWI Airport) by the Public Service Commission commonly known as PSC and in the Washington Metropolitan District by The Washington Metropolitan Area Transit commission commonly known as WMATC which includes Reagan National Airport (DCA), the counties of Northern Virginia, and the portion of Loudoun County occupied by the Washington Dulles International Airport (IAD). Though we do not have rates for all of our service area, we encourage you to request a quote either online or by phone when you can’t find a fixed rate for your trip as we can apply our per mile rate.

What are the differences between Private Shuttle and Shared ride?
     A shared ride shuttle implies that you will be picked up with other people who are either going to the same airport for inbound trips or are going “broadly” to the same drop off location as you for outbound trips. BT Shuttle only provides Private Airport Shuttle Service. We found that most people are not happy with the shared ride for various reasons that are particular to each person. They would rather go without the detours, long rides and long waiting time they endure with the shared ride. Given that traffic is usually heavy in the Washington Area, a Taxicab fare can easily go far beyond the initial estimate. Some of our customers also have reported not being able to find a taxi that would kindly accept credit card payment which caused them to miss or nearly miss their flights. We offer a service where only you and members of your party are transported at a time. We accept a variety of methods of payment. We show up on time 100% of the time.  We are specialized in airport rides both pick up and drop off. We are always courteous and dependable. Our rates are fixed regardless of traffic conditions and finally we guarantee your satisfaction.

How do your prices compare with the other transportation services?
     Our rates are simply unbeatable in the private car service industry when you do the ratio quality/cost. We tend to offer a town car service level at a rate lower than taxicab fare while making sure those rates are flat and predictable.

What other services do you provide?
     Our services also include Point to Point Transportation charged per mile (Available for those outside of our fixed rates areas. Minimum charge or distance may apply) and Hourly Transportation ( Restricted within the Washington Metro Area) for events, tours and more… 

Do I need to setup an account to book online?
     You may use our Quick Reservations Tool to book your trip without an account. Though this is not required, we advise that you set up an account if you are a frequent traveller. This will allow you to manage your trips, view your transactions history, add different passengers, view statuses of your trips and much more…Setting up an account with BT Shuttle is as easy as 1,2,3. Simply fill out the account form and you’re all set.

How soon should I book my shuttle ride?
     At BT Shuttle, we do not guarantee right-aways. We may or may not have a driver ready for you if you call us for a ride on the spot. We advise that you book your ride right after you book your flight. You can always make changes if necessary.

Why couldn’t I find a fixed rate in your Online Reservation System?
    This could be because the city name and zip code you provided do not much what we have in our system or because we have not created rates for your area due to the fact that we do not go there often enough. You are more than welcome to request a quote online or call us if you need immediate assistance.

Is your service limited to a specific time frame of the day?
We provide a 24h/7d service. We will always be there for you when you need us.

How do I meet my driver?
    Pickup Information should be provided through your reservation confirmation email. During your reservation process we asked that you provide a cell phone number so we can reach you for further information or correction and even reach you when you are at the airport far from your landline. Once your trip is dispatched, you will receive a text message with your driver’s information and your trip status. Simply contact your driver directly with any questions or call our office.

What if my flight is delayed or early?
    We are well aware that such situation can happen, that is why we asked that you provide your flight number during your reservation process so we can track it and be there when you arrive. We use sophisticated limo/shuttle software for all our administrative needs which allow us to get statuses of your flight among other useful tools.

Are you offering any promotions/Special rates currently?
    Please visit our Promotions page for available specials. We reserve the right to discontinue any specials at any time. Such changes should not affect reservations that are already saved.

Can I pay by credit card?
    The short answer is: Absolutely! The information you provide on our website is transmitted through a medium known as Secured Socket Layers or SSL. We request that you do not send us credit card information via email as emails are not considered secured. We do not charge your credit card until after your trip is completed. Your driver will process your payment at drop off location. If you would like to add a gratuity by credit card instead of cash, please let your driver know before he closes up the trip. 

Do you provide information about Airport/Airlines Regulations?
    We do not, but please refer to our Resources pages for Valuable Information links about Airports/Airlines regulations. BT Shuttle does not guarantee the validity or accuracy of any information found through the external links. 

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